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December 14, 2005

Ho, Ho, Humbug

Okay, now I'm grouchy.

Last Thursday, the mouse on my laptop inexplicably stopped working. After a few days of trying everything (reboot, restore to an earlier date, buy a new mouse), I called Dell today, only to be told that my one-year warranty expired on the day I ordered my computer last year, and not on the day (about two weeks later) that I actually received a working machine (the first one arrived broken). So, I missed getting warranty support by two days.

It's like something out of a cartoon or a bad joke. The stupid computer worked perfectly until three days before the warranty expired and just because I elected to try and figure out the problem myself before calling the manufacturer, now I won't be able to get it fixed.

The question now, of course, is do I pay Dell $50 for non-warranty tech support so they can tell me the USB ports aren't working and to take it somewhere to get it fixed, or do I just assume that's what they'll say and got ahead and take it somewhere to get it fixed?

I had many amusing topics to blog. The mouse (four-legged variety). Last Tuesday's Christmas party. Buehler and the gang. Now I'm not in the mood.

(I will slay the first person who points out that I should have bought the extended warranty because after the first year is when you're likely to need it. I had an offer to extend my warranty in my e-mail and I was thinking about it but I thought I had another couple of weeks to decide if that was the best use of my money now, while I'm unemployed.) (Possibly, had I opened the e-mail, instead of just thinking about what it probably said, I'd have noticed that there was a two-week gap between when I thought the warranty was going to expire and when they thought it was going to expire.)

posted by AnneZook on 12.14.05 at 09:45 AM





Comments:

Four-legged? Our cats started staking out a portion of the kitchen this winter. Our big fat cat with no claws - Jade - caught the first little visitor.

Mac has now made it his mission to catch any others.

I'm freaked out by the whole situation - do you know how hard it is to distract a cat long enough to catch the cute little mice and put them back outside? A friend told me we're probably just transporting the same mouse over and over! Wouldn't it be reasonable to assume that mice would choose a home without cats?

I finally called the rental office and they've plugged holes and put a little black box under the sink. A "mouse motel." I'm supposed to throw it away if it gets heavy.... I think THEY should come back and check it, I am really not okay with things dying in my house. Bleh.

posted by: L-i-K-S on 12.15.05 at 08:03 AM [permalink]



p.s. I've never used any extended warranty that I have purchased. In fact, I believe that Consumer Reports votes in on the side of not buying them. Hopefully you'll find that the repair is less than the warranty would have cost.

posted by: L-i-K-S on 12.15.05 at 08:07 AM [permalink]



Haven't had a chance to take the computer in yet but I decided against the extended warranty. I'll just hope this is the only problem I have with it until I'm employed again and can afford to replace it if it has any real problems. :)

I plugged the hole in our wall and the mousie stopped visiting but I'm going to call the apartment people and make them fix the drywall. Because I refuse to share living quarters with a free-loading rodent. No matter how cute.

posted by: Anne on 12.19.05 at 09:01 PM [permalink]






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