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May 03, 2005

Whirlwind Tour

Of my evening.

So, last night I decided just to give up and buy new stuff. I bought a new router and a new (plug-in) wireless card, because I don't know which of them was the problem in my original set-up.

$120 and two hours later, I still didn't have wireless. I couldn't get the card to install properly and the new router has a blinking light where there should be a steady one.

Part of this, I should point out, is the manufacturer's fault. The entire world should hire me to write their installation manuals instead of those stupid "experts" they do hire.

They always make unwarranted assumptions about the home-user's level of knowledge, you know? When you give me instructions to set up a wireless for my laptop connection from my PC? Tell me which computer to install which pieces of software on.

Also, telling me at the end of the instructions that I should have had the computer powered off during the entire install process? Will not make a repeat buyer out of me.

I give up. I'll deal with it when I get back to town.

What I need to do is bring the laptop into the office and see if the (original) wireless card is actually working. That will tell me if the problem was in the card or the router.

I never wanted to know this much about computers, okay? In Anne's World, you should be able to pay a little man to come over and fix things when they go wrong.

I have at least twenty things that must be done here in the office, before I leave town, so naturally I'm sitting here blogging my evening instead of working.

Lynnzo handed me a humongous DS story last night, to read when I get back to town. It will have to wait until I finish running through the Sentinel eps, though. I'm never going to get this story finished if I distract my brain with DS at this point. The Sentinel isn't a major story, and it's not going to be that long, but I'm determined to write it. (Of course, I was determined to write the OaT story, too. And look what happened with that?)

I miss you already, and I'm not even leaving for another 24 hours!

posted by AnneZook on 05.03.05 at 01:18 PM





Comments:

Part of this, I should point out, is the manufacturer's fault. The entire world should hire me to write their installation manuals instead of those stupid "experts" they do hire.

Amen, sister! Tell them to hire me to write their freaking manuals. As a customer advocate, I understand the value of writing to your audience.

And I just installed a new HARD DRIVE the other night all by my lonesome, but if I didnt' have half an idea of what I was doing before I started, their instructions would have been worthless.

posted by: meg on 05.07.05 at 05:49 PM [permalink]



Precisely. Manuals are written by "experts" who don't have any idea of what most users are facing when they're sitting in their living rooms trying to install software from their silly instructions.

posted by: Anne on 05.09.05 at 08:19 PM [permalink]






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