Bossyboots isn't even here today and he has my stomach in knots.

I say, what's the point of having call-tracking software so we can enter notes and everyone knows what's going on with each client if you're not going to enter the kinds of notes that allow others to actually understand what told them?

I don't care if he's in the office or out on a particular day, other people's schedules are not my business, but I'm sitting here facing the fact that I'm going to have to call him and ask him specifically about every one of these six clients that the call-tracking software suggests have been ignored for the last eight weeks, or I'm going to have to call the clients and ask them if anyone from our place has, in fact, been working with them. Neither solution is a good one.

The potential clients come to me, first. When they're "sold" on the product, they go to him for installation, then to Sassy for training, then back to me. In theory, anyhow. At the moment, they're stagnating at the point where he supposedly takes responsibility.

I clearly understand that he'd love to get a string of calls from me while he bustles about on his personal errands today. He's the sort that loves to give the impression of being Busy and Important to everyone around him, plus which he could then tell Buehler that I called him six times, so he wasn't really "off" today and (per his contract) should be paid. So I refuse to call him.

We don't actually have a strict hierarchy around here, but if we did, he would report to me, and not the other way around. I refuse to start nursemaiding him just because I' m more conscientious about good customer-handling than he is.

. . .pause....

Okay, I called one client. He did send her some info, but she didn't understand what she was supposed to do with it. So she hasn't done anything. While she's not doing anything, her boss is telling the people who pay us to handle this project that we're not doing anything.

Now I'm sure I should call the other five. I could easily make up the deficiencies in the information he provided to them, if only he'd documented what he actually told them, which, of course, he did not. "Sent links and docs" is not, to my mind, a sensible call note.

I. Am. So. Angry.